This privacy policy sets out how LPS uses and protects any information that you provide us with.
LPS is committed to ensuring that your privacy is protected. Should we ask you to provide information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. The company may change this policy when necessary, by updating this page. You should check here from time to time to ensure that you are happy with any changes. This policy is effective from DATE WEBSITE GOES LIVE
GDPR
The new General Data Protection Regulations (GDPR 2016) aims to give individuals extended rights concerning the control of personal information held about them. Data privacy and security refers to the confidentiality and integrity of data, and, of the practices and processes that companies must follow to ensure that personal information is not being used or accessed by unauthorised individuals or parties. Having such policies embedded in the company ethos, will help to ensure that stored information is appropriate, accurate, reliable and available when those with lawful need to access it can do so.
The data controller is LPS4 Commerce Street, Elgin, IV30 1BS and, in line with GDPR, we have a designated data processor. All personal data required by the company is obtained, processed and stored in accordance with current data protection legislation. LPS and its representatives are committed to protecting all information that we obtain from you. The following explains how and why we collect your data and how it is maintained, processed and kept secure.
WHAT WE COLLECT AND HOW WE COLLECT IT
We may collect the following personal information by telephone, email, online or in person. LPS does not obtain information about you from any other source but yourself, or your representative and only if their identity is verifiable.
- Name and job title
- Contact information including email address, mobile and landline phone number
- Demographic information such as address, postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- Bank details (Landlords only)
HOW LONG WE HOLD YOUR INFORMATION FOR
LPS has an obligation to delete data we hold when it is no longer required (the right to be forgotten), or if you request it, this means, in most circumstances, personal information will be destroyed or erased from our systems when the legal contract is terminated by either party. We are however, permitted to retain or share information appropriately if; it is in our contract with yourself, representative or guarantor, there is a regulatory need to do so, it is in the public interest or if we have a need to establish a legal defence. Please ensure we have your most up to date information by informing us of changes as soon as they are made. We do not accept responsibility for lapses that occur due to non-communication of required information.
WHAT WE DO WITH THE INFORMATION WE GATHER
We collect information to enable us to act as your agent or to secure a contract of tenancy for yourself. As is a requirement of GDPR, this is described as the “lawful basis” of obtaining and processing your data. We endeavour to communicate with you mainly through electronic means e.g., email, and, are confident that these this platform is sufficiently secure.
We also require information to understand your needs and provide you with a better service, and for the following reasons:
- Internal record keeping.
- We may use information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
SECURITY
We are committed to ensuring that your information is secure. In order to help prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.