Moving Into Your Property
Check in & Inventory
We visit the property before you move in to conduct an inventory and condition report using software from a company called Inventory Base. We also take photographs and meter readings.
You will receive an email of the inventory and condition report within 2 working days of the date you collect the keys and you will then have 1 week to confirm all is correct and highlight any issues within the document.
At LPS we make it our highest priority to ensure a smooth process with the minimal of cost and disruption to you. On occasion there may be challenges with the condition or cleanliness of the property resulting from previous tenants that are not always picked up or hidden at the check-out. Should this problem arise, please notify your property manager and provide supporting photos within 3 working days of the lease commencement and we will endeavour to resolve it as quickly as possible.
Collecting keys
Keys can be collected from our office on the day your tenancy starts between:
9am – 4pm Monday to Friday
Please note that before collecting keys, all payments (deposit & initial rental payment) must be received from all tenants.
Setting up your accounts
When you move into the property, Help the Move, the sister company of Vouch, will inform the Council of your move in for Council Tax purposes. It will also provide opening meter readings to SSE. We recommend you use SSE to provide you with your utilities but appreciate you may wish to choose a different supplier. If this is the case, please inform us via email of your intended supplier. It will then be your responsibility to set up your account and provide them with meter readings.
Please note that we do ont accept card payments at all. Therefore we advise that you set up a standing order/regular payment with your bank for your monthly rental payments (rent is due on 1st day of the month for all properties and applicable bank account details can be found in your lease). A standing order/regular payment means that rent will automatically be taken from your account which will avoid any late fees later down the line. It also means that you won’t need to remember to transfer your rent each month.
